API Gateway: Policy Manager cannot find the path specified

Products

• CA API Gateway
• API SECURITY

Issue/Introduction

After installing the Policy Manager we receive a warning that the Policy Manager is Unable to start the program: The system cannot find the path specified.

 

Environment

API Gateway: 10.0

Cause

Environment variables cause the install of the java path to change

Resolution

Due to these unspecified environmental variables the JRE folder of the Policy Manager install has the Java version added on. In this example we use version 1.8.0_242, It will look something like this:

C:\Program Files (x86)\CA Technologies - A Broadcom Company\Layer7 API Gateway Policy Manager 10.0.00.10442\jre1.8.0_242

There are two ways to resolve this.

 

1. you can update the "\jre1.8.0_242" folder in the policy manager  so that it is just "jre" so it looks like:

C:\Program Files (x86)\CA Technologies - A Broadcom Company\Layer7 API Gateway Policy Manager 10.0.00.10442\jre

 

2. You can update the Layer7 API Gateway Policy Manager.ini so the "jre" line includes the addition to the folder name, such as:

jre=jre\bin\javaw.exe

to 

jre=jre1.8.0_242\bin\javaw.exe