API Gateway: Policy Manager cannot find the path specified

Products

• CA API Gateway
• API SECURITY
• STARTER PACK-7
• CA Microgateway

Issue/Introduction

After installing the Policy Manager we receive a warning that the Policy Manager is Unable to start the program: The system cannot find the path specified.

 

Cause

Environment variables cause the install of the java path to change

Environment

Component : API GATEWAY

Resolution

Due to these unspecified environmental variables the JRE folder of the Policy Manager install has the Java version added on. In this example we use version 1.8.0_252, It will look something like this:

C:\Program Files (x86)\CA Technologies - A Broadcom Company\Layer7 API Gateway Policy Manager 10.0.00.10442\jre1.8.0_252

There are two ways to resolve this.

 

1. you can update the "\jre1.8.0_252" folder in the policy manager  so that it is just "jre" so it looks like:

C:\Program Files (x86)\CA Technologies - A Broadcom Company\Layer7 API Gateway Policy Manager 10.0.00.10442\jre

 

2. You can update the Layer7 API Gateway Policy Manager.ini so the "jre" line includes the addition to the folder name, such as:

jre=jre\bin\javaw.exe

to 

jre=jre1.8.0_252\bin\javaw.exe