Certification extension changes seem to disappear from the Data Aggregator UI every Data aggregator restart in DX Netops Performance Management

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Article ID: 198422

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Certification extension changes seem to disappear from the Data Aggregator UI every Data aggregator restart in DX Netops Performance Management
 
We found by updating the extension file, for example changing the permissions causes the changes to reappear until the next Data Aggregator restart.

Cause

There is also a custom certification under /opt/IMDataAggregator/data/certifications/custom/vendor_certs that also pertains to the original certification.

Certifications under this location are typically created when a vendor certification is edited in the CA Performance Center UI.

Environment

Release : 3.7, 20.2

Component : IM Reporting / Admin / Configuration

Resolution

Verify if the file under  /opt/IMDataAggregator/data/certifications/custom/vendor_certs/im.ca.com-certifications-snmp-<VCNAME>.xml is identical to the default file at /opt/IMDataAggregator/data/certifications/CA_<CURRENT VERTION>/vendor_certs/im.ca.com-certifications-snmp-<VCNAME>.xml

If not apply any needed changes to the extension.

Then:

1) Move the file /opt/IMDataAggregator/data/certifications/custom/vendor_certs/im.ca.com-certifications-snmp-<VCNAME>.xml to a backup location outside of the Data Aggregator installation directory.

2) Restart the Data Aggregator:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/dx-netops/20-2/Performance-Monitoring-with-DX-Performance-Management/administrating/restart-ca-performance-management-component-services/restart-the-data-aggregator.html

Additional Information

Self-certification documentation:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/dx-netops/20-2/Performance-Monitoring-with-DX-Performance-Management/building/self-certification.html