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Assigned email address is not showing in emails sent out after a new user request is completed


Article ID: 198412


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite


At the end of a new user request, an email is sent out which should show the newly assigned email address.  Instead of the assigned email address, the field is blank.  This worked properly before the upgrade to 14.3.   

The assigned email address is being pulled as a custom field but has also been tested with
Attribute: %EMAIL% which doesn't work either. 


Release : 14.3 GA

CA Identity Manager

Component : IdentityMinder(Identity Manager)


We found that the system email configuration uses policy express. There is an issue with 14.3 GA where it was not able to calculate runtime values of user data and the email address of the created user could not be found and would populate blank or null.

We changed the policy to get attribute of a user USERID, then use that USERID get attribute of a specific user and supply the USERID to read the email attribute from the submitted data of the user.

The customer is using CA Identity Manager validated that this is GA

I have applied 14.2 CP2 in my environment, testing shows that the runtime attributes populate