JasperSoft and Anti-Virus

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Are there any recommendations for anti-virus software installed on the JasperSoft server (i.e. files to exclude)?

Environment

JasperSoft Server 6.x and 7.x

All Supported Windows Operating Systems

Resolution

Response received from Tibco Support regarding JasperSoft and anti-virus software:

"Anti-virus software is not a part of our platform testing. As a result, we do not have any list of files which should be excluded from the anti-virus scanning. We also do not have any files in the JasperSoft server installation or deployed WAR in the Tomcat application server that can be seen as a problem with any anti-virus scanning. We have not received complaints about any anti-virus software complaining about any JasperSoft server files so far."