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Duplicate occurrence of ticket

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Article ID: 198405

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Multiple occurrence of  ticket been listed when ticket is searched. 

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

#Under ca_contact check if there are duplicate requester. 
#With number of inactive requester under ca_contact, That many number of ticket shall be listed. 
#Please Apply the latest patch. 
#Involve your DBA/Support to archive and purge the inactive contacts. 

 

Additional Information

#This issue is addressed in R17.1 Ru 03 Defect DE45729 .