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Duplicate occurrence of ticket
Article ID: 198405
Updated On:
Products
CA Service Catalog
Issue/Introduction
Multiple occurrence of ticket been listed when ticket is searched.
Environment
Release : 17.2
Component : CA SERVICE CATALOG
Resolution
#Under ca_contact check if there are duplicate requester.
#With number of inactive requester under ca_contact, That many number of ticket shall be listed.
#Please Apply the latest patch.
#Involve your DBA/Support to archive and purge the inactive contacts.
Additional Information
#This issue is addressed in R17.1 Ru 03 Defect DE45729 .
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