UIM - Newly installed nimbus agent would not connect to Hub after install

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Article ID: 198393

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Having an issue starting three new agents on RHEL servers.

They are a part of several agents that were installed using a standard rpm package, however, they would not connect to their designated Hub.

Have already carefully checked with out with Linux admins to ensure that:

SELinux is not interfering

iptables is disabled

Firewall rules are properly adjusted and the Hub is getting a connection from the robots


Environment

Release : 9.0.2

Component : UIM - ROBOT_RPM

 

Resolution

 This was due to a typo in server /etc/hosts file

Please ensure the hostname and ip are correctly populated in the hosts files 

Additional Information

UNIX Robot Communication Fails Due to Invalid /etc/hosts

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/8-0/upgrading-amp-release-notes/known-issues/unix-robot-communication-fails-due-to-invalid-etc-hosts.html