DWP's 100% utilization with UCDS_R/setsearch

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Article ID: 198385

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic Workload Automation - Automation Engine

Issue/Introduction

When monitoring the Automation Engine, one or more Dialog Worker Processes go to 100% utilization. Review of the logs shows:

04 - 20200827/143913.152 - U00003434 Server routine  'UCDS_R/setsearch' required '2' minutes and '25,284' seconds for processing.

Cause

Users performing overly complex searches in older versions of the product.

Environment

Release : 11.2

Component : AUTOMATION ENGINE

Resolution

Have the users listed disconnect and stop searches.

Upgrade to the latest version as searching was greatly improved in 12+