When monitoring the Automation Engine, one or more Dialog Worker Processes go to 100% utilization. Review of the logs shows:
04 - 20200827/143913.152 - U00003434 Server routine 'UCDS_R/setsearch' required '2' minutes and '25,284' seconds for processing.
Users performing overly complex searches in older versions of the product.
Release : 11.2
Component : AUTOMATION ENGINE
Have the users listed disconnect and stop searches.
Upgrade to the latest version as searching was greatly improved in 12+