When attempting to reinstall the CA Service Desk Manager (CA SDM) ODBC services, error received stating that service could not be registered because it is registered for another network service.

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Article ID: 19836

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When attempting to reinstall the CA Service Desk Manager ODBC services by following TEC567016, following error is received: [OpenAccess error 3145] The TCP port for the service could not be registered because it is registered for another network service.

Solution:

The error message is received as a result of the uninstall process not completely removing the Windows reference to the deleted ODBC services.

  1. Follow the instructions in TEC567016 to uninstall the CA SDM ODBC services.

  2. Navigate to the 'Windows\System32\drivers\etc' directory and open SERVICES.INI with a text editor.

  3. Locate the following lines near the bottom of the file and delete them

    OA6_19985 19985/tcp # OpenAccess 6 service CA Service Desk Manager ODBC Agent
    OA6_19987 19987/tcp # OpenAccess 6 service CA Service Desk Manager ODBC Data Access

  4. Save changes to the file.

  5. Proceed to follow the instructions in TEC567016 to reinstall the CA SDM ODBC services.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: