When attempting to reinstall the CA Service Desk Manager (CA SDM) ODBC services, error received stating that service could not be registered because it is registered for another network service.

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Article ID: 19836

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

When attempting to reinstall the CA Service Desk Manager ODBC services by following the below article, following error is received: [OpenAccess error 3145] The TCP port for the service could not be registered because it is registered for another network service.

How to un-install and re-install CA Service Desk Manager (SDM) ODBC services
https://knowledge.broadcom.com/external/article?articleId=19836

Environment

Release: CA Business Intelligence 3.x and 4.x for Service Desk
Component:

Resolution

The error message is received as a result of the uninstall process not completely removing the Windows reference to the deleted ODBC services.

  1. Follow the instructions in the above article to uninstall the CA SDM ODBC services.

  2. Navigate to the 'Windows\System32\drivers\etc' directory and open SERVICES.INI with a text editor.

  3. Locate the following lines near the bottom of the file and delete them

    OA6_19985 19985/tcp # OpenAccess 6 service CA Service Desk Manager ODBC Agent
    OA6_19987 19987/tcp # OpenAccess 6 service CA Service Desk Manager ODBC Data Access

  4. Save changes to the file.

  5. Proceed to follow the instructions in the above article to reinstall the CA SDM ODBC services.