Intoscope Java Agent Will Not Start on Tomcat hosted by third party application Server

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Article ID: 198325

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Wily Agent is NOT loading. The application starts up and keeps running.

No Agent logs get generated nor Agent node appears on Investigator.



Cause

The Apache Tomcat application is hosted on a Third Party ArcGIS server. 

ArcGIS server starts up the catalina.bat file using an internal ArcGIS script.  

It loads the script and partially loads the Agent.jar file and IntorscopeAgent.profile 

Is not compatible with Introscope Wily Agent jar nor the Profile to be initiated. 

 

Environment

Apache Tomcat

Introscope Agent Version 10.5.2 Release 10.5.2.15
Java Version - openjdk version "1.8.0_265"
OS :                   Microsoft Windows Server 2016 Standard
ARCGIS server  10.8

Resolution

ArcGIS is not compatible to initiate Agent.jar file and IntroscopeAgent.profile