ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Intoscope Java Agent Will Not Start on Tomcat hosted by third party application Server
Article ID: 198325
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
CA Application Performance Management (APM / Wily / Introscope)
INTROSCOPE
DX Application Performance Management
Issue/Introduction
Wily Agent is NOT loading. The application starts up and keeps running.
No Agent logs get generated nor Agent node appears on Investigator.
Cause
The Apache Tomcat application is hosted on a Third Party ArcGIS server.
ArcGIS server starts up the catalina.bat file using an internal ArcGIS script.
It loads the script and partially loads the Agent.jar file and IntorscopeAgent.profile
Is not compatible with Introscope Wily Agent jar nor the Profile to be initiated.
Environment
Apache Tomcat
Introscope Agent Version 10.5.2 Release 10.5.2.15
Java Version - openjdk version "1.8.0_265"
OS : Microsoft Windows Server 2016 Standard
ARCGIS server 10.8
Resolution
ArcGIS is not compatible to initiate Agent.jar file and IntroscopeAgent.profile
Feedback
Yes
No
Powered by
