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Action Plans do not load in the ICA portal

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Article ID: 198296

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Updated On:

Products

Information Centric Analytics Data Loss Prevention Core Package

Issue/Introduction

Action Plans do not load in the Information Centric Analytics (ICA) portal. Instead, a grey box with the message "Loading Action Plan" and a progress indicator remain on the screen indefinitely.

Environment

Release : 6.5.3.x

Component : ICA Web Portal 

Cause

This is caused by the use of quotation marks within Action Plan notes. The presence of quotation marks generates incorrectly formatted JSON which can't be parsed by the application.

Resolution

This behavior is a known issue and is fixed in ICA version 6.5.4, which was released in August 2020.