When using a custom process to kick off the Rally Sync job, the OOTB Synchronize Agile Central job hangs.
Note: The job runs without issue if run separately outside the custom process
Release : All Supported Releases
Component : CA PPM SAAS RALLY
Work with the process designer to resolve the issue with the custom process.
If assistance is needed from Broadcom support:
Run the job by submitting an immediate or scheduled instance of the OOTB Synchronize Agile Central job versus via a custom process
See KB: 141061 for tips on how to optimize use of Self Service for Clarity