UIM - unable to see groups in USM with an account/contact

book

Article ID: 198238

calendar_today

Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

I have created a user in UMP, and have given all required permissions to the account/contact user. Now when I login with the new user I do not see any groups previously created by the administrator.

Why? 

Environment

Release : 9.x / 20.1

Component : UIM - UMP_USM

Resolution

The groups created by the administrator are not visible in the accounts. When you first log in with any new account user it is not expected that the groups created by the administrator are visible. You will have to create groups in the account, only then they will be visible across all contact users belonging to that account.