How to replace existing expired licenses in Xtraction with new ones?

Article Id: 19823
Status: Published
Updated On: 14-02-2018 07:47
Legacy Id: TEC600294
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

This document provides the steps on how to replace expired Xtraction licenses with new ones.

Solution:

Attached are the license files for your expired licenses.

  1. Unzip the attached files.
  2. Copy and paste the files as below:

    1. Paste xtraction.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Data\Configuration
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Data\Configuration

    2. Paste datamodeleditor.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Tools
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Tools

  3. Restart IIS

    1. Log in to Xtraction to confirm re-activated and click About button to ensure license has taken affect

Environment:

Release:
Component: XTR4SM