How to replace existing expired licenses in Xtraction with new ones?

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Article ID: 19823

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document provides the steps on how to replace expired Xtraction licenses with new ones.

Solution:

Attached are the license files for your expired licenses.

  1. Unzip the attached files.
  2. Copy and paste the files as below:

    1. Paste xtraction.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Data\Configuration
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Data\Configuration

    2. Paste datamodeleditor.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Tools
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Tools


  3. Restart IIS

    1. Log in to Xtraction to confirm re-activated and click About button to ensure license has taken affect

Environment

Release:
Component: XTR4SM