How to replace existing expired licenses in Xtraction with new ones?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document provides the steps on how to replace expired Xtraction licenses with new ones.

Solution:

Attached are the license files for your expired licenses.

1. Unzip the attached files.
2. Copy and paste the files as below:
   
   
   1. Paste xtraction.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Data\Configuration
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Data\Configuration
      
      
   2. Paste datamodeleditor.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Tools
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Tools
      
      
3. Restart IIS
   
   
   1. Log in to Xtraction to confirm re-activated and click About button to ensure license has taken affect

Environment

Release:
Component: XTR4SM