How to replace existing expired licenses in Xtraction with new ones?
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Article ID: 19823
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Updated On:
Products
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Description:
This document provides the steps on how to replace expired Xtraction licenses with new ones.
Solution:
Attached are the license files for your expired licenses.
Unzip the attached files.
Copy and paste the files as below:
Paste xtraction.lic file in the following folder: Program Files (x86)\Xtraction Software\Xtraction\Data\Configuration Or if updated from prior releases Program Files (x86)\Hagrid Software\Xtraction\Data\Configuration
Paste datamodeleditor.lic file in the following folder: Program Files (x86)\Xtraction Software\Xtraction\Tools Or if updated from prior releases Program Files (x86)\Hagrid Software\Xtraction\Tools
Restart IIS
Log in to Xtraction to confirm re-activated and click About button to ensure license has taken affect