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LE type comparison of search dates,
Article ID: 198226
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
How is done the LE type comparison of search dates ?
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Resolution
This is the behavior by design of the search Dates.
Assuming web.cfg has DD-MM-YYYY hh:mm:ss.
For LE type comparison of search dates, if you don't specify time like "01-07-2020" in a Latest Date field, webengine (freeaccess.spl) reads it as 01-07-2020 00:00:00 and then converts date to 01-07-2020 23.59.59.
When the comparison is LE, it is assumed the user means compare by days and add 23:59:59 to the Latest Date field before stuffing it.
This is the expected behavior.
Similarly even if you provide "01-07-2020 00:00:00" in a Latest Date field, it gets converted to 01-07-2020 23.59.59 for LE type comparison.
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