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Incorrect behavior for Latest Date fields in search tickets forms
Article ID: 198220
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
Steps to reproduce :
1. Ensure the dateFormat is set as 'DD.MM.YYYY hh:mm (am,pm)' in web.cfg.
2. Login as Analyst and search for tickets by setting the Latest Open Date as '10.3.2019' (or any other Latest Date in the search form).
3. Click on search.
2. Login as Analyst and search for tickets by setting the Latest Open Date as '10.3.2019' (or any other Latest Date in the search form).
3. Click on search.
Result:
The Latest Open Date in the search filter is now set to '03.10.2019 11:59 PM' instead of '10.3.2019 11:59 PM'
The Latest Open Date in the search filter is now set to '03.10.2019 11:59 PM' instead of '10.3.2019 11:59 PM'
Cause
DE56126
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Resolution
Contact Support for PointFix and/or to check first RUXX number including the fix.
Feedback
Yes
No
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