Incorrect behavior for Latest Date fields in search tickets forms

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Article ID: 198220

calendar_today

Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Steps to reproduce :
 
1. Ensure the dateFormat is set as 'DD.MM.YYYY hh:mm (am,pm)' in web.cfg.
2. Login as Analyst and search for tickets by setting the Latest Open Date as '10.3.2019' (or any other Latest Date in the search form).
3. Click on search.
 
Result:
The Latest Open Date in the search filter is now set to '03.10.2019 11:59 PM' instead of '10.3.2019 11:59 PM'
 

Cause

DE56126 

 

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

 

Resolution

Contact Support for PointFix and/or to check first RUXX number including the fix.