Provisioning Server failed to start

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

The Provisioning Server is unable to start.

Upon reviewing the etatrans.log, the following error is observed:

 

20200826:135843:TID=0015d8:Config :----:----:*: Error: ETA::Configuration failed to find attribute <Connector Servers/CCS_XYZXIAM 20200826:135843:TID=0015d8:Config :----:----:*:+001_TLS_20403/Managed Branches>. 20200826:135843:TID=0015d8:Config :----:----:*: Please report the error.

In some cases, the error may appear in a generic form without referencing a specific attribute, for example:

 

Error: ETA::Configuration failed to find xxx. Please report the error.

Environment

Release : 14.x

Component : Identity Manager

Cause

Data inconsistency is stopping the Provisioning Server from obtaining the config data.

Resolution

In order to resolve this error and allow Provisioning Server to start, we need to address the data inconsistency.

We need to

1. use an LDAP browser and connect to the Provisioning Directory over port 20391

Base DN: dc=etadb

User DN: eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=etadb
(The password is set during the provisioning directory installation)

2. Navigate to eTConfigParamFolderName=Connector Servers,eTConfigParamContainerName=Parameters,eTConfigContainerName=Configuration,eTNamespaceName=CommonObjects,dc=XX,dc=etadb

3. Check the entries associated with the connector server mentioned in the error. We would expect each CS entry to have 4 branches, each with its own attributes

4. The inconsistency should either be addressed (missing attributes from a backup) or the CS entry to be removed altogether

Please ensure to keep a backup of the DSA before making any changes.