How are CA\SC\logsxxxxxxxxxxxx folders being used by the product ?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

In the CA\SC directory we have several folders called logsxxxxxxxxxxxx of an approximate size of 5GB in total.

How are these folders being used by the product ?

Environment

Release : 17.1  17.2

Component : SERVICE DESK MANAGER

 

Resolution

The CA\SC\logsxxxxxxxxxxxx folders are related installation of casm patch (CA Service Management application).

Once installation is successful, those files can be moved.