How To Modify The AHD##### Error Message Descriptions

Article Id: 19819
Status: Published
Updated On: 14-02-2018 07:47
Legacy Id: TEC600490
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

This document contains steps to update the descriptions of AHD error messages in Service Desk.

Solution:

Please follow the steps below to update the error message description.

In this example, we are going to modify the message:

"AHD04015: Contact record not found for id <userid>"

  1. Go to "$NX_ROOT\site\mods\" path and create the "msg_catalog" folder

  2. Browse to "$NX_ROOT\bin" and copy the "pdm.xml" to "$NX_ROOT\site\mods\msg_catalog"

  3. Open the "pdm.xml" in "$NX_ROOT\site\mods\msg_catalog" with a text-editor (Notepad++, Notepad, Wordpad)

  4. Search for the text: "04015". (This is the MessageID of the description you want to change, viz: "Contact record not found for id (%1)")

    Change the description as desired, keeping in mind not to remove any variables, in this case "(%1)".

  5. Edit the message to whatever text you want to use and then save the file

  6. Recycle the Service Desk service for the changes to take effect

Environment:

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: