Modifying The AHD##### Error Message Descriptions

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

In Service Desk Manager, we would like to change the default message descriptions of the AHD errors.

How to edit the AHD error messages in Service Desk Manager?

Environment

Service Desk 17.x

Resolution

Please follow the steps below to update the error message description.

In this example, we are going to modify the message:

"AHD04015: Contact record not found for id <userid>"

1. Go to "$NX_ROOT\site\mods\" path and create the "msg_catalog" folder

2. Browse to "$NX_ROOT\bin" and copy the "pdm.xml" to "$NX_ROOT\site\mods\msg_catalog"

3. Open the "pdm.xml" in "$NX_ROOT\site\mods\msg_catalog" with a text-editor (Notepad++, Notepad, Wordpad)

4. Search for the text: "04015". (This is the MessageID of the description you want to change, viz: "Contact record not found for id (%1)")

5. Change the description as desired, keeping in mind not to remove any variables, in this case "(%1)".

6. Edit the message to whatever text you want to use and then save the file

7. Recycle the Service Desk service for the changes to take effect