Description:
This document contains steps to update the descriptions of AHD error messages in Service Desk.
Solution:
Please follow the steps below to update the error message description.
In this example, we are going to modify the message:
"AHD04015: Contact record not found for id <userid>"
- Go to "$NX_ROOT\site\mods\" path and create the "msg_catalog" folder
- Browse to "$NX_ROOT\bin" and copy the "pdm.xml" to "$NX_ROOT\site\mods\msg_catalog"
- Open the "pdm.xml" in "$NX_ROOT\site\mods\msg_catalog" with a text-editor (Notepad++, Notepad, Wordpad)
- Search for the text: "04015". (This is the MessageID of the description you want to change, viz: "Contact record not found for id (%1)")
Change the description as desired, keeping in mind not to remove any variables, in this case "(%1)".
- Edit the message to whatever text you want to use and then save the file
- Recycle the Service Desk service for the changes to take effect