How to Map the LDAP Department to the Admin Organization within CA Service Desk Manager (SDM)

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to use a LDAP.mod file to map department to the admin_org in Service Desk, it does not recognize the attribute.

The following MOD file generates an error within the STDLOG:

MOD File

MODIFY ldap admin_org department;

STDLOG Error

mods/majic ... Attrubute ldap.admin_org not define at

Environment

Component:  CA Service Desk Manager

Resolution

The MODIFY will work for fields that already exist on the LDAP object.

Since, admin_org is not defined with in LDAP.MAJ, we would have to use a syntax like this:

The following example shows how to modify two existing fields and add a new field.

 

// 
// Map CA SDM userid attribute to ADAM Userid 
// 
MODIFY ldap userid cn ; 
MODIFY ldap middle_name middleName ; 
OBJECT ldap LDAP { 
ATTRIBUTES LDAP_Entry{ 
contact_num employeeNumber STRING ; 
}; 
} ;

 

Therefore, you would have to use syntax like this in the LDAP.MOD file:

 

OBJECT ldap LDAP { 
ATTRIBUTES LDAP_Entry{ 
admin_org organization STRING ; 
}; 
} ;

 

Please be sure to add some white space at the bottom of the file.

Please refer to the CA Service Desk Manager Administrator Guide for more information on the LDAP integration.