Endpoint Protection 14.3 ccSvcHst.exe crashes when using Profile Relocator 

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Article ID: 198172

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) 14.3 ccSvcHst.exe crashes when using Profile Relocator.

Cause

Profile Relocator makes the following unexpected changes to the ProfileList:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
     Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public  (expected)

To: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
     Public  REG_SZ  E:\Users\Public (unexpected)

 

Environment

Symantec Endpoint Protection 14.3 - 14.3.589.0000

Symantec Endpoint Protection  14.3 RU1 - 14.3.3384.1000

Resolution

Symantec is aware of this issue and is working on a fix.  

Workaround

  1. Open Registry Editor
  2. Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList 
  3. Change Type from REG_SZ to REG_EXPAND_SZ

Additional Information

ESCRT-4067