Can the Email Address/URL be changed for Clarity notifications in SaaS Environments?

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Article ID: 198149

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

  • Can we have the email either come from the Clarity system, or be sent from our internal customer email addresses? 

  • Additionally, can the links in the notification such as the Timesheet Overdue notification be updated to show it's from our direct Clarity URL?

Environment

Release : All Supported Releases

Component : CA PPM SAAS COLLABORATION (DOC & ACTION ITEMS)

Resolution

  • This isn't able to be changed.
  • The email address comes from a generic SaaS Email address, similarly with the URL

Additional Information

See KB: 141061 for tips on how to optimize use of Self Service for Clarity