installshield engine has stopped working error while installing UIM agent in windows server

Products

• NIMSOFT PROBES
• DX Infrastructure Management

Issue/Introduction

We are facing this installshield engine has stopped working error while installing UIM agent in windows server. How to resolve this?

Environment

Release : 9.0.2

Component : UIM - INFRASTRUCTURE MANAGER

Resolution

Please make sure that any Anti-virus/Windows Defender has been disabled just in case that is interfering. You may want to try rebooting the machine and trying again.

Please refer to this KB Article as well.

https://knowledge.broadcom.com/external/article?articleId=112019

Here are some other suggestions when encountering this error, since for the most part this appears to be a Windows issue.

https://answers.microsoft.com/en-us/windows/forum/all/ikernelexe-error/0cec8857-6311-4991-ab59-7e7d7f366344