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Policy Manager error creating folder


Article ID: 198141


Updated On:


CA API Gateway API SECURITY CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7) CA API Gateway Enterprise Service Manager (Layer 7) STARTER PACK-7 CA Microgateway


We are having an issue with our policy manager. We cannot create any folders using policy manager.
When attempting to create a folder we are receiving this error below :

"The Policy Manager encountered an internal error or misconfiguration and was unable to complete the operation."
We are now using policy manager with version CA API Gateway Policy Manager

Report error:

Stack Trace:


at com.l7tech.console.panels.PolicyFolderPropertiesDialog.getName(Unknown Source)


Release : 9.4

Component : API GATEWAY


Customer/support was debugging another issue with Policy Manager set the log level to ALL for policy manager 

Location: C:\Program Files (x86)\CA Technologies\CA API Gateway Policy Manager

# Set the default logging level for the root logger

.level = ALL



Changed back to the default  INFO

# Set the default logging level for the root logger

.level = INFO

The highest level that works: FINE