Policy Manager error creating folder

Products

• CA API Gateway
• API SECURITY
• CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7)
• CA API Gateway Enterprise Service Manager (Layer 7)
• STARTER PACK-7
• CA Microgateway

Issue/Introduction

We are having an issue with our policy manager. We cannot create any folders using policy manager.
When attempting to create a folder we are receiving this error below :

"The Policy Manager encountered an internal error or misconfiguration and was unable to complete the operation."
We are now using policy manager with version CA API Gateway Policy Manager 9.4.00.10242-CR04

Report error:

Stack Trace:

java.lang.NullPointerException

at com.l7tech.console.panels.PolicyFolderPropertiesDialog.getName(Unknown Source)

Environment

Release : 9.4

Component : API GATEWAY

Cause

Customer/support was debugging another issue with Policy Manager set the log level to ALL for policy manager 

Location: C:\Program Files (x86)\CA Technologies\CA API Gateway Policy Manager 9.4.00.10242-CR04

# Set the default logging level for the root logger

.level = ALL

 

Resolution

Changed back to the default  INFO

# Set the default logging level for the root logger

.level = INFO

The highest level that works: FINE