The CEM UI is not showing incidents - just a blank page is displayed.
The problem was due to an invalid group name created via a Business Application Group Identification rule. When the user groups were displayed in the UI the list appeared truncated
Inspection of the ts_user_groups table in the database identified that the stored name for the last row in the list above was
The <script was being interpreted by the browser and causing the page display to be incomplete in both cases.
Note in the Incidents screen the 'User Group' list box is extended off the right edge of the window - also suggesting a problem with User Groups.
Release : 10.7.0
Component : APM CEM
The Business Application with the group identification rule creating invalid group names was determined from inspection of the IntroscopeEnterpriseManager.log file for the EM running the TIM Collection Service - the following entries specifically
8/06/20 06:01:02.003 AM CEST [INFO] [StatsConversionPool.Thread3] [Manager.com.timestock.tess.util.DbUtils] Created new user group '"><script '
8/06/20 06:01:02.126 AM CEST [INFO] [StatsConversionPool.Thread3] [Manager.com.timestock.tess.util.DbUtils] Added user (id: 99475, app: 700000000000000019, login name: '"><script _eCommerceStatsUser', IP address: 0.0.0.0) to user group '"><script '.