VIP Desktop Credential fails to launch with error: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
The "side-by-side" error is usually caused by an incorrect/missing Visual C++ library.
Microsoft Visual C++ 2008 SP1 Redistributables (x64 and x86 on 64-bit platform, x86 on 32-bit platform) must be deployed/installed separately prior to VIP Access Desktop deployment. Symantec recommends to download Microsoft Visual C++ 2008 SP1 Redistributable Package from Microsoft website.
Alternatively, this file is available for download from VIP Manager > Account (Tab) > Download Files > VIP Access Desktop > Windows > VIP Access package (VIPAccess_2_2_4.zip).
Install, repair, or re-install the Microsoft Visual C++ 2008 SP1 Redistributables
If the problem persists, then do a complete uninstall/re-install of the VIP Desktop Application after correcting this pre-requisite: