ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Encryption Management Server does not decrypt attachments unless they have a pgp or gpg file extension

book

Article ID: 198117

calendar_today

Updated On:

Products

Encryption Management Server Encryption Management Server Powered by PGP Technology Gateway Email Encryption Gateway Email Encryption Powered by PGP Technology

Issue/Introduction

Encryption Management Server will decrypt encrypted files that are attached to inbound regular email messages.

However, if an encrypted file is attached to a regular email message and it does not have a file extension of .pgp or .gpg then Encryption Management Server will not attempt to decrypt it.

For example, if a file called testfile.pdf was encrypted with PGP Command Line or GnuPG and attached to a regular email, it would not be decrypted because it has a .pdf file extension.

Cause

Encryption Management Server was not designed to parse and inspect content.

Environment

Encryption Management Server 3.4.2 and above.

Resolution

Request that senders of encrypted attachments name the attachments with a .pgp or .gpg file extension. For example, testfile.pdf.pgp or testfile.pdf.gpg.

Additional Information

EPG-22653

Powered by Wolken Software