(NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH

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Article ID: 198104

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Error is repeating in the log on the latest version of Spectrum 10.4.2 (20.2 Netops)

 

example
Oct 16, 2020 16:23:02.791 (pool-17-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x5660d4, error-message : 0x5660d4: The model does not exist.
Oct 16, 2020 16:23:02.791 (pool-17-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x5660c0, error-message : 0x5660c0: The model does not exist.
Oct 16, 2020 16:23:02.791 (pool-17-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x56691b, error-message : 0x56691b: The model does not exist.
Oct 16, 2020 16:23:02.791 (pool-17-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x566939, error-message : 0x566939: The model does not exist.
Oct 16, 2020 16:23:02.791 (pool-17-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x56693a, error-message : 0x56693a: The model does not exist.
Oct 16, 2020 16:23:02.791 (pool-17-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x566958, error-message : 0x566958: The model does not exist.
Oct 16, 2020 16:23:02.791 (pool-17-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x5660cb, error-message : 0x5660cb: The model does not exist.

NOTE: With OneClick Performance Center debug enabled, the messages are a bit more detailed. 

Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (DEBUG) - MappingWriteStatusDTO : MappingWriteStatusDTO [successTime=null, mh=0x10a9345, errorMessage=0x10a9345: The model does not exist.]
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (DEBUG) - Write Model Action result : ModelActionResults: errorMsg: 0x10f27a6: The model does not exist., mh = 0x10f27a6, values: [null]
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x10f27a6, error-message : 0x10f27a6: The model does not exist.
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (DEBUG) - MappingWriteStatusDTO : MappingWriteStatusDTO [successTime=null, mh=0x10f27a6, errorMessage=0x10f27a6: The model does not exist.]
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (DEBUG) - Write Model Action result : ModelActionResults: errorMsg: 0x104c3de: The model does not exist., mh = 0x104c3de, values: [null]
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x104c3de, error-message : 0x104c3de: The model does not exist.
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (DEBUG) - MappingWriteStatusDTO : MappingWriteStatusDTO [successTime=null, mh=0x104c3de, errorMessage=0x104c3de: The model does not exist.]
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (DEBUG) - Write Model Action result : ModelActionResults: errorMsg: 0x213f2aa: The model does not exist., mh = 0x213f2aa, values: [null]
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (ERROR) - Error while updating item_model_mapping table for MH : 0x213f2aa, error-message : 0x213f2aa: The model does not exist.
Jan 20, 2021 17:53:58.471 (pool-6-thread-1) (NetqosSyncLog) - (DEBUG) - MappingWriteStatusDTO : MappingWriteStatusDTO [successTime=null, mh=0x213f2aa, errorMessage=0x213f2aa: The model does not exist.]

 

Resolution

Patch Spectrum_10.04.02.PTF_10.4.207 will resolve this issue.

Please reach out to support to request this patch.

Additional Information


10.04.02.PTF_10.4.207 is included in 10.4.2.1 (NetOps 20.2.3)