Cognos report Schedules are failing Production

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Article ID: 198069

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic Workload Automation - Automation Engine

Issue/Introduction

Automic Admin cannot run production cognos reports in production.
They are getting the following error:

com.uc4.be.gui.remote.CITGuiException:  java.lang.NullPointerException: Cannot invoke method getChildNodes() on null object.

Environment

Release : 12.x

Component : AUTOMATION ENGINE

Resolution

Automic Admin rebooted the Automation Engine and the jobs started working again.