Cognos report Schedules are failing Production

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Automic Admin cannot run production cognos reports in production.

They are getting the following error:

com.uc4.be.gui.remote.CITGuiException:  java.lang.NullPointerException: Cannot invoke method getChildNodes() on null object.

Environment

Release : 12.x

Component : AUTOMATION ENGINE

Resolution

Automic Admin rebooted the Automation Engine and the jobs started working again.