U00050037 SMTP Server '<servername>' replied with Error

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

Automic Admin was running into the following problem:

U00050037 SMTP Server '<servername>' replied with Error '530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM'

Cause

The errors in the log showed the following error for the login object as well:

U02001007 User '<username>' is unknown or an invalid password has been provided.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

1. Login to client 0000

2. Edit UC_HOSTCHAR_DEFAULT

3. Add the following with a value of Y:
ANONYMOUS_FE, ANONYMOUS_FT, ANONYMOUS_JOB

4. Edit the agent ini and set 'login_check=no'

5. Restart agent