Partial data is reported in Browser Agent

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Article ID: 198034

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

The request count is much less on APM Introscope Investigator console, however there are many requests we can see from Application logs.

These are some observations :

1. When loading the application and checking in the browser developer tool, the BA.js is in blocked state with some errors.

2. The Error to load the browser agent snippet we can see in Firefox and Chrome but not in IE 11.

In IE 11 the BA.js was not there in the developer tool.


3. The team says that this browser agent snippet will not work in Chrome, FireFox, Safari and Edge as they have CSP levels supported, 


Cause

Version of outdated BA.jar and configuration of the CSP policy of browsers. 

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Engineering has provided a possible resolution:

APM 10.7 HF#66 with the latest BrowserAgent.jar and to edit script. Please see below:

1. APM10.7.0HF66_DE468542.zip

2. Also try For the "Refused to load the script" error due to CSP policy for some browsers.

Try to add https://browseragent.broadridge.com to your CSP script-src