autorep -M <machine> -p does not return agent version and build number

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

When executing following command from the manager, it's not returning the agent version and build number.

autorep -M machineA -p

/* ----------------- machineA ----------------- */

Machine Name:       machineA
Type:               a
Node Name:          hostname.domain.com
Agent Name:         WA_AGENT
Active Plug-ins:
    clearfiles
    communicationmanager
    filebrowser
    filemon
    ftp
    nop
    objmon
    outbox
    refresh
    router
    runner
    setproperty
    status

Manager version:  Autosys 11.3.6 SP8Cum1
System Agent : 11.3 SP4 build 795

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

The System Agent will send the release/build information to the server during the restart of Agent.

After the AE server is upgraded to SP2/SP3/SP4/SP5/SP6/SP7/SP8, the agent service needs to be restarted at least once, because displaying the build and release info of agent is introduced after 11.3.6 SP1.
So once the system agent is restarted, the server will get the build information in 11.3.6 SP2/SP3/SP4/SP5/SP6/SP7/SP8 and store it in the tables.

Please stop/start the system agent and run again 'autorep -M machineA -p'.