Error updating Workflow Task status with bop_cmd command: register_session_user failed; cannot find session with id nnnnnnnn

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Article ID: 197983

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Updated On:

Products

CA Service Desk Manager CA Service Desk Manager - Mobile Application CA Service Management - Service Desk Manager

Issue/Introduction

When using bop_cmd command to update a workflow task status where in the workflow there is a workflow  group,  following error is reported:

 boplgin             11675 ERROR        bplaccess.c           6259 register_session_user failed; cannot find session with id 1171174037 and userid superuser/paradigm

one of the workflow task in the group is not completed due this error.

When the update of the workflow task status is done manually , error not reproduced.

 

Never worked before.

Cause

Timing issue.

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

Setting following NX.env environment variable fixed the issue :

@NX_SESSION_OBJECT_DELETE_DELAY=120

Additional Information

See :