Logcomment not registered for workflow task status change through an action macro.

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Article ID: 197978

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Updated On:

Products

CA Service Desk Manager CA Service Desk Manager - Mobile Application CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Logcomment not registered for workflow task status change through an action macro.
 
 

Cause

This is by design.

 

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

 

Resolution

The activity log can not be created for the Workflow tasks which are updated automatically (i.e through an action macro). Like GRPSTART/GRPEND tasks gets updated automatically. Similarly if an Approval task is updated, its next task gets updated to PENDING status.

So for these kind of updates, out of the box,  there will not be any log created.