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Blank page after upgrade in Clarity using IE 8 Compatibility Mode


Article ID: 197941


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


After upgrading Clarity to 15.8.1, a blank page comes up when attempting to access Clarity on Internet Explorer (IE) 11. 

The page comes up as expected in other browsers such as Chrome or Firefox. The same occurs for all users. 


This may be due to the Clarity URL being set to use an IE 8 Compatibility Mode since Internet Explorer 8 is not supported with Clarity 15.8.1.


Internet Explorer (IE) 11.
Clarity 15.8.1 and higher


Set the compatibility mode back to IE 11, which will allow the Clarity page to come up as expected.