Emails not coming from NAS

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Article ID: 197937

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Email alerts are not coming in from NAS, though the alarms show in Infrastructure Manager and UMP.

We are using emailgtw and a nas auto operator.

Environment

Release : 9.2.0

Component : UIM - EMAILGTW

Resolution

The NAS probe does not allow use of an emailgtw profile AND an email address.

In this case, we were trying to use: ProfileName, [email protected]

You need to choose one or the other to make NAS send emails when alarms come in.

Additional Information

EMAIL

Sends the alarm as an e-mail to the emailgtw when the defined alarms matching criteria are met.
Note that you are allowed to use a comma-separated list of e-mail addresses.

If an e-mail address is specified in the recipient field:
The alarm is sent as an e-mail to the specified e-mail address.

If a profile (defined in the emailgtw) is specified in the recipient field:
The nas checks the profile in the emailgtw to find the e-mail address defined for the profile, and the alarm is sent as an e-mail to that address.

If the recipient field is empty:
The alarms matching the criteria will be collected in a report.
This report will be sent as an e-mail to profiles defined as Report recipients in the emailgtw at regular intervals (approximately 5 minutes).

 

NAS Email Documentation