PAM-UI-2728 Error When Uploading ZIP to PAM Management Console

Products

• CA Privileged Access Manager (PAM)
• CA Privileged Access Manager - Cloakware Password Authority (PA)
• PAM SAFENET LUNA HSM
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

After getting PAM-UI-2730 and reviewing KB 196667, the upgrade bin was archived to a zip file. However, the Management Console gives the following error when trying to upload the zip file.

PAM-UI-2728: Could not extract files from uploaded ZIP:

Cause

When the Management Console uploads the ZIP file, it will put the ZIP in the /tmp directory. It will then unzip the file to a new directory in /tmp, then search that new directory for the bin file. If there is no bin file, the Management Console will give the PAM-UI-2728 error.

For example, the following ZIP file will fail because it is a folder.

Environment

PAM Management Console

Resolution

When uploading a ZIP file to the Management Console, either make sure the ZIP only contains the bin file or use the ZIP file downloaded directly from the Support portal.

Additional Information

KB 196667: https://knowledge.broadcom.com/external/article?articleId=196667

PAM Solutions & Patches: https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-privileged-access-manager-solutions-patches.html?r=2