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DLP cloud detector in "Disconnected" status
Article ID: 197864
Data Loss Prevention Cloud Detection ServiceData Loss Prevention Cloud Detection Service for ICAPData Loss Prevention Cloud Detection Service for RESTData Loss Prevention Cloud Service for EmailData Loss Prevention Cloud PackageData Loss Prevention
The Data Loss Prevention (DLP) Enforce Server shows that one or more DLP cloud detectors are disconnected.
Various issues related to the use of an Enrollment Bundle, or to the status of the Cloud Service at any time.
DLP Cloud Service for Email
DLP Cloud Detection Service (for ICAP, or for REST)
DLP Cloud Detector (aka Cloud Connector)
This workflow offers suggestions to help you move through the problem.
If recycling does NOT resolve it. If this happened after moving a Cloud Detector from one Enforce server to another, verify if the second Enforce was clone of the first one: Please contact Support for assistance on this issue.
Error 2: “Cloud Service is not available because of an account issue”. Usually because of TRIAL Detector, or some kind of error in provisioning, where there are two separate Accounts in one Enforce database: Please contact Support for assistance on this issue.
[Rare]: "The bundle refers to a Gateway different than the one that has already been configured." Happens if you have a Detector provisioned in the EU region and have subsequently added a second Detector that was setup in the US region (or vice versa): Please contact Support for assistance on this issue.
If you have upgraded the Enforce "ServerJRE" to 184.108.40.206 or higher – and all Cloud Detectors have gone into a disconnected state: Please contact Support for assistance on this issue.