API-1019 error when changing the task status on a given project

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Article ID: 197811

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

A specific user receives the API-1019 error while trying to change the task status on a specific project

Cause

The user's view is corrupted

Resolution

1. Go to the specific project task tab
2. Open the column panel
3. Remove some of the existing view attributes
4. Re-save the view overwriting the existing one
5. Re-add the columns that the user requires

Additional Information

On the app-ca.log file you will find an error like:

ERROR 2020-08-20 11:41:20,080 [http-nio-14001-exec-204] ppm.rest (clarity:[email protected]:45808264__BC6F3D2D-25C7-4756-9D1D-BB4DA286D219:PPM_REST_API) Exception processing request for resource [tasks], query string [/projects/5194725/tasks/5738929?tsvParams=%28workEffortUnit%3Dfte%29]
java.lang.NullPointerException

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