Upgrade or install of SEP client causes 2 reboots

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Article ID: 197797

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When upgrading or installing the SEP Client, after the initial reboot a 2nd reboot is prompted and required.

Cause

The feature set assigned to the Group the client computers are assigned to is different than the install package created to upgrade or install the agent.

Environment

Release : 14.3

Resolution

The install package used to install or upgrade the client should have the same feature set assigned to the computer group. To check the feature set, follow these steps:

  1. Browse in the SEPM console under Clients and select the group you want to review.
  2. Click the Install Packages tab.
  3. Double-click on the Package assigned to the group.
  4. It shows what settings (feature set) is assigned to the group.
  5. Browse in the console under Admin and select Install packages.
  6. Click on Client Install Feature Set and review what is selected.

If you are unsure what your feature set is set to in the package you are using to upgrade or install, recreate it using what is set for your computer Groups.

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