[PAM] PAM-CMN-0900: Bad User ID or Password

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Trying to logon to PAM but PAM replies with "PAM-CMN-0900: Bad User ID or Password." but user is entering correct User ID and Password.

Environment

Release : 3.X.X

Component : PRIVILEGED ACCESS MANAGEMENT

Cause

PAM Client side Locale setting can cause this behavior.

 

Resolution

Try testing with EN-US Locale at the OS level.

Changing the "Client language" setting in PAM Client Configuration page may not resolve this.