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[PAM] PAM-CMN-0900: Bad User ID or Password

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Article ID: 197781

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Trying to logon to PAM but PAM replies with "PAM-CMN-0900: Bad User ID or Password." but user is entering correct User ID and Password.

Environment

Release : 3.X.X

Component : PRIVILEGED ACCESS MANAGEMENT

Cause

PAM Client side Locale setting can cause this behavior.

 

Resolution

Try testing with EN-US Locale at the OS level.

Changing the "Client language" setting in PAM Client Configuration page may not resolve this.

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