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CSM is having problems accessing CA Common Services for z/OS -MVS 15.0


Article ID: 197748


Updated On:


Mainframe Software Manager (Chorus Software Manager) CHORUS SOFTWARE MANAGER


Attempts to obtain CCS 15.0 media/ptfs via CSM fails due to problems with the validation of the associated SiteIDs to the licensed products.


A problem with the customer's siteID and the products associated under the Support Portal.


Release : 6.1, CCS 15.0

Component : CAICCI-MVS,  CCS


A working circumvention in CSM (until the Support Portal problem's resolution) was performing under Actions 'Add Product'.  When prompted, specifying CA Common Services for z/OS -MVS 15.0 0000.  proved successful, adding it to the Product List for subsequent 'Update Product release ('right click' on 15.0 ).  This action downloaded all available product media and ptfs for CA Common Services for z/OS -MVS 15.0 ,