APMIA - ORACLE DB MONITOR FAILS TO RUN

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

We can see the agent in the metric view but no Oracle metrics.  In the logs we could the Agent loading the extension but never starting the Oracle extension

Environment

Application Performance Management SaaS

Resolution

Open the Extensions.profile that is found in the apmia/extensions folder.

Next add the following parameter:

introscope.agent.extensions.bundles.boot.load=oracledb

Additional Information

This recommendation can be found in the documemation

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/application-performance-management/11-1/implementing-agents/infrastructure-agent/oracle-database-monitoring/install-and-configure-oracle-databases-for-ca-digital-experience-insights.html