How to replace existing (non-expired) licenses in Xtraction with new ones?

book

Article ID: 19774

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document provides the steps on how to properly replace existing licenses in Xtraction with new ones.

Solution:

  1. Unzip the attached files.
  2. Copy and paste the files as below:

    1. Paste xtraction.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Data\Configuration
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Data\Configuration

    2. Paste datamodeleditor.lic file in the following folder:
      Program Files (x86)\Xtraction Software\Xtraction\Tools
      Or if updated from prior releases
      Program Files (x86)\Hagrid Software\Xtraction\Tools


  3. Log into Xtraction as an Administrator

    1. Click Administration > Reload License
    2. Click About button to ensure license has taken affect

Environment

Release:
Component: XTR4SM