LDAPSync cannot create new user

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Article ID: 197738

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic Workload Automation - Automation Engine

Issue/Introduction

When Automic Admin runs the ldapsysc utility they consistently getting the following error:

ERROR  An object named '<userid/domainid>' already exists


 

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

When going through the USR and OH tables we weren't finding this particular user.

Nonetheless, when doing a search in the AWI we still found the user.

Therefore in Automation Engine directory, we renamed the indexCache folder and recycled Automic.