When Automic Admin runs the ldapsysc utility they consistently getting the following error:
ERROR An object named '<userid/domainid>' already exists
Release : 12.3
Component : AUTOMATION ENGINE
When going through the USR and OH tables we weren't finding this particular user.
Nonetheless, when doing a search in the AWI we still found the user.
Therefore in Automation Engine directory, we renamed the indexCache folder and recycled Automic.