LDAPSync cannot create new user

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

When Automic Admin runs the ldapsysc utility they consistently getting the following error:

ERROR  An object named '<userid/domainid>' already exists


 

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

When going through the USR and OH tables we weren't finding this particular user.

Nonetheless, when doing a search in the AWI we still found the user.

Therefore in Automation Engine directory, we renamed the indexCache folder and recycled Automic.