How to change the time format from am/pm style to a 24-hour clock on the incident detail screen

Article Id: 19773
Status: Published
Updated On: 14-02-2018 07:47
Legacy Id: TEC600635
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

How to change the time indication from am/pm style to 24-hour clock on the incident detail screen?

Solution:

It is possible to change the time indication by following the steps below.

  1. Open the $NX_ROOT\bopcfg\www\web.cfg by editor.
  2. Search "DateFormat".
  3. Put "#" at the top of the below line in order to comment the line. And put new line as follows.

    [Default]
    DateFormat YYYY/MM/DD hh:mm a(am,pm)

    [Modified]
    # DateFormat YYYY/MM/DD hh:mm a(am,pm)
    DateFormat YYYY/MM/DD HH:mm

  4. Recycle the Service Desk Manager service.

Environment:

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: