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How to ignore device maintenance schedules during SLA calculations
Article ID: 197718
Updated On:
Products
NIMSOFT PROBES
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
Do we have any option to ignore or to eliminate devices maintenance schedules while calculating SLA report?
Cause
In general sla engine considers the devices even when they are in maintenance mode while calculating the SLA.
Environment
Release : 9.x
Component : UIM - UMP,
Probe: Sla Engine
Resolution
This can be achieved by changing the key "use_maintenance_mode" in SLA Engine probe Raw configure. Which is "True" by default after installation, need to change to "False".
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