How to ignore device maintenance schedules during SLA calculations

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Do we have any option to ignore or to eliminate devices maintenance schedules while calculating SLA report?

Environment

Release : 9.x

Component : UIM - UMP,

Probe: Sla Engine 

Cause

In general sla engine considers the devices even when they are in maintenance mode while calculating the SLA.

Resolution

This can be achieved by changing the key "use_maintenance_mode" in SLA Engine probe Raw configure. Which is "True" by default after installation, need to change to "False".