robot 7.93 crashes on UIM 8.51

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Article ID: 197717

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Updated On:

Products

CA Unified Infrastructure Management SaaS (Nimsoft / UIM) DX Infrastructure Management

Issue/Introduction

We are getting below error on one of the client server on it's event viewer. Please let us know if this is an issue due to the Nimsoft agent.

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Faulting application name: controller.exe, version: 0.0.0.0, time stamp: 0x59f8e57d

Faulting module name: controller.exe, version: 0.0.0.0, time stamp: 0x59f8e57d

Exception code: 0xc0000005

Fault offset: 0x000000000002217d

Faulting process id: 0x1820

Faulting application start time: 0x01d6723238f20df9

Faulting application path: C:\Program Files (x86)\Nimsoft\robot\controller.exe

Faulting module path: C:\Program Files (x86)\Nimsoft\robot\controller.exe

Report Id: 879b674f-e14a-4551-a765-b43ff055d7e8

Faulting package full name:

Faulting package-relative application ID:

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Environment

- UIM v8.51

Resolution

Please make sure that all Nimsoft programs and the Nimsoft folder are 100% excluded from Anti-virus scanning or any security software installed on the server.

Then upgrade the hub and robot.

Navigate to: https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233

Download:

- robot_update_7.97_HF9.zip

- hub_7.97_HF6.zip

Apply the robot update then the hub.

If either the hub or the robot still crashes, try redeploying the following:

- vs2017_vcredist_x64

- vs2017_vcredist_x86

Check the event viewer to see if the crashes still occur.