Receiving error: "The SCEP server configuration is not supported" when provisioning an iOS device.

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Article ID: 19766

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Updated On:

Products

CA Mobile Device Management

Issue/Introduction

Description:

SYMPTOM:

Receiving error: "The SCEP server configuration is not supported" when provisioning an iOS device.

Solution:

CAUSES:

  1. The password for the account being used to run the Network Device Enrollment Service (NDES) was changed or the NDES certificates have expired.
  2. The root certificate has expired for the Certificate Authority against which the Network Device Enrollment Service role service was installed.

SOLUTION:

Uninstall the Network Device Enrollment Service (NDES) role service.

Reinstall the NDES role service and specify the updated username/password for the user account when prompted to enter the account credentials.

MORE INFORMATION:

It is recommended to use a user account that has the "Password never expires" option selected.

If this was caused by expired certificates you may also wish to just renew the RA certificates, should you not wish to reinstall NDES.

Environment

Release:
Component: MDM