CA7 job run data missing for particular days.

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Article ID: 197634

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Updated On:

Products

CA Workload Automation iDash for CA 7

Issue/Introduction

Hi,

We received "IDASH- Invalid Subscriber Status. Status is NONE." error on 8/13 for all of the production idash instances. When we tried running a ca7 job run report we see jobs missing for 08/13 and 8/14. 
We like to know if we can retrieve the date for the missing days. And what action can be taken once we get this alert to avoid data loss.

Environment

Release : 12.1

Component : CA WORKLOAD AUTOMATION iDASH FOR CA 7

Resolution

Unfortunately, there is no supported way to recover missing data during a period when the subscription was down. The only thing you can do is to watch the logs for such events to minimize the impact.