We received "IDASH- Invalid Subscriber Status. Status is NONE." error on 8/13 for all of the production idash instances. When we tried running a ca7 job run report we see jobs missing for 08/13 and 8/14. We like to know if we can retrieve the date for the missing days. And what action can be taken once we get this alert to avoid data loss.
Release : 12.1
Component : CA WORKLOAD AUTOMATION iDASH FOR CA 7
Unfortunately, there is no supported way to recover missing data during a period when the subscription was down. The only thing you can do is to watch the logs for such events to minimize the impact.